No Support Staff For Better Recovery


At Ascend Orthopaedics our highly trained physical therapists set us apart. We go a step further by not using support staff in your care. Our belief is that the use of support staff should be avoided regardless of their training. This includes physical therapy assistants as they result in poorer outcomes and increased time for recovery. Your time is valuable and we treat it that way.


Types of Support Staff

Physical therapy clinics use a range of staff. At Ascend Orthopaedics you will only find residency/fellowship trained and board certified therapists providing 100% of your treatment. Our competitors employ and utilize a range of other staff that many people are not aware of. These staff range from volunteers, paid non-licensed support staff, physical therapy assistants, and student physical therapists. Each type has a skillset far inferior to a licensed physical therapist.


Keep reading for the negative effects the use of support staff may have on your care.


The Non-licensed

Volunteers and paid non-licensed support staff are commonly used to help with the flow of the clinic. They often will bring you back to your session and will read off your exercises to you. They have no education on your medical condition or an understanding in how to treat your condition. Worse yet, they will often be used to “guide you through your program” while your physical therapist treats someone else. These individuals may communicate things to your physical therapist, but patients deserve to work directly with their physical therapist instead of through an extender who may miss something.


The Licensed PTA

Physical therapy assistants (PTAs) have 2 years of education compared to a physical therapist’s 7 years. This difference in training leaves a gap in knowledge between PTs and PTAs. PTAs should not be providing hands on care with patients for this reason. Both the American Academy of Manual Physical Therapy and the American Physical Therapy Association have made statements that they should not be providing hands on care. Often however you will find PTAs trying to provide the same interventions your PT provides. Research shows that you will have worse outcomes and take longer to recover when providers use assistants.


The Student

Student PTs have to learn somewhere but at Ascend Orthopaedics we do not believe they should learn how to provide care at our clinic. We provide physical therapy services through highly trained specialists and expect all our treating providers to uphold this standard. Students unfortunately water down your treatment and could increase the time needed for recovery. Just as the worst time to go to a hospital is the first month the new residents are on staff the worst time to go to a physical therapist is when they have a student on their first affiliation. Students, at best, divide your physical therapist’s attention between your care and the students learning, and at worst leave the student to treat you alone. At Ascend Orthopaedics the focus is always on you, the client.


At Ascend Orthopaedics we use do not use support staff and our clients are better for it. Our exclusive one-on-one care with a physical therapist is designed with you, the client, in mind. Your time is valuable and we treat it as such. Do not schedule with a provider who will outsource your care because you deserve better.


Have other questions? Visit our physical therapy frequently asked questions page.